| What is gotlenses and how does it work? |
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gotlenses.com is the fast, easy and doctor-approved way to order and reorder prescription contact lenses online.
By working together with your eye care provider, gotlenses.com enables you to access your prescription details,
find the same lenses you’re accustomed to today, and purchase and reorder your prescription contact lenses online.
To get started, sign in to your account. First-time users should use the username and
password assigned by their doctor and sent in the "Welcome to gotlenses.com!" email.
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| I don’t see my eye care provider listed on the site. What should I do? |
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If you’re having difficulties finding your doctor, please double-check that you selected the correct city and state when looking for your doctor’s name. If your eye care provider is not available in the list, please confirm that they are registered on gotlenses.com.
If your eye care provider is not registered on gotlenses.com, then you will not be able to purchase your prescription contact lenses at this time. However, it is very simple for your eye care provider to sign-up on the site. Please alert them to the benefits of gotlenses.com for you and their other patients.
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| Do I need a doctor’s prescription to purchase lenses from your site? |
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Yes, to promote eye health and to ensure the safety of our customers, gotlenses.com only sells prescription contact lenses.
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| Where is my order? |
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Most orders ship within 48 hours after they are placed on gotlenses.com. If you feel that your order is delayed, or if you have any other questions regarding your order, please contact customer support at 1-877-GOTLENSES between 9 AM and 6 PM, EST, Monday through Friday.
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| How can I change or cancel an order? |
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Currently, we cannot change or cancel orders online. If you need assistance with your order, please contact customer support at 1-877-GOTLENSES between 9 AM and 6 PM, EST, Monday through Friday.
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| Can I place an order by telephone? |
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Yes, our customer service representatives are ready to take your order over the telephone between 9 AM and 6 PM, EST, Monday through Friday.
Please call 1-877-GOTLENSES to place your order.
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| How do I retrieve my forgotten password? |
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If you have forgotten your password, please visit our password reminder page.
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| Where do I update my billing address and contact details? |
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You can change your account profile information, including billing and contact details, by signing into your account and then clicking the “Edit Information” button at the bottom of your account page.
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| Is my account and order information secure? |
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Yes, at gotlenses.com we are committed to respecting your privacy and protecting the personally indentifiable information you entrust to us. We make every effort to protect your information and to ensure the privacy of our customers, and we never share, sell or otherwise distribute your email address or account information.
For detailed information on our commitment to your privacy, please refer to our privacy policy.
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